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Service availability

We at oura operate our platform only in jurisdictions where local law permits online gaming and sports betting. Service availability is not universal; your access depends on your location and the applicable regulatory framework in your country or region. Before opening an account, users are advised to verify whether oura services are permitted in their jurisdiction. We do not offer our platform in territories where online wagering is prohibited by law. Terms of service contain details on geographic eligibility. Any account opened in violation of local law may be subject to closure and fund review. We maintain transparency by publishing our service-availability status and updating it as regulations evolve across supported markets.

Account eligibility

To open an account on oura, users must meet eligibility criteria set by applicable law in their jurisdiction. The standard requirement is that users must be of legal age to enter into binding contracts in their region. We collect age-related information during account registration as part of our Know-Your-Customer (KYC) process. Documentation such as government-issued ID and proof of address are collected to verify identity and comply with anti-money-laundering regulations. Users who fail verification checks will have their accounts closed and funds returned via their original payment method within 5–10 business days. Our system flags discrepancies automatically; manual review by our compliance team is available upon request. Account eligibility is evaluated at the time of registration and may be reassessed if suspicious activity is detected during your membership.

Local-law responsibility

Users are solely responsible for ensuring that their use of oura complies with the laws of their own jurisdiction. We provide a service in supported territories; however, each user must independently verify the legality of accessing and using our platform in their location. Laws governing online gaming, sports betting, and financial transactions vary significantly across regions and are subject to change. By opening an account on oura, you confirm that you have conducted your own legal review and determined that your access is lawful. We cannot provide legal advice, and we do not warrant that your use is compliant with every applicable statute. In the event that a user's local law changes or is clarified in a way that prohibits oura services, that user's account may be suspended or closed at our discretion. Users in uncertain legal positions are encouraged to seek professional legal counsel before registering.

Data and privacy scope

oura collects personal data during account registration, verification, and ongoing account maintenance. Information collected includes your name, email, date of birth, contact details, government-issued ID number, and proof of address. This data is used for KYC compliance, fraud prevention, payment processing, and customer support. We do not sell or share your personal data with third parties outside our payment processors and regulatory partners, except as required by law. A full Privacy Policy is available on our website and outlines data retention, access rights, and security measures. All data is encrypted and stored on secure servers protected by SSL encryption and multi-layer firewalls. You may request a copy of your personal data or request deletion (subject to regulatory retention requirements) by contacting our support team. Data breaches are reported to affected users within the timeframe required by applicable law.

Contact for legal inquiries

Users with legal or compliance enquiries should contact our support team via the official channels listed on oura. Legal enquiries are typically routed to our compliance department and receive a response within 24–48 business hours. For urgent matters, live-chat support can escalate your concern immediately. You may also reach us by email at the contact address provided in our Terms and Conditions. All communication is documented and logged for regulatory audit purposes. We maintain a formal appeals process for users who believe their account closure or fund hold was in error; requests must be submitted in writing with supporting documentation and are reviewed within 5 business days. External complaints may also be directed to the regulatory authority overseeing our platform in your jurisdiction.