ouraPrivacy Policy

This page describes what we collect when you use oura and how we keep that data protected. We at oura handle your personal information according to industry-standard security practices and applicable data-protection law. When you create an account, deposit funds, or place wagers on our platform, you provide data that we store, process, and safeguard.

Our oura platform collects information needed to verify your identity (Know Your Customer), process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), and maintain secure gameplay across live-dealer tables, sportsbook, and slot games. We also collect device, usage, and behavioural data to detect fraud and ensure compliance with our terms.

We do not sell your personal data to marketing companies. We share information only with payment processors, fraud-detection services, and authorities as required by law. You have rights to access, correct, and request deletion of your data subject to legal retention obligations.

What We Collect on oura

We collect data in several categories. First, identity information: your name, email address, phone number, date of birth, national ID number or passport details, and residential address. We require this during account signup and KYC verification.

Second, financial information: payment method details (card number, bank account, or digital wallet identifier), deposit and withdrawal history, account balance, and transaction records. We store this data to process payments and comply with anti-money-laundering regulations.

Third, gameplay data: your wagers, game selections, session duration, game outcomes, and account activity history. We collect this for gameplay records, dispute resolution, and analytics. Fourth, device and network data: your IP address, browser type, operating system, device identifier, and connection timestamps. We use this to detect fraud, prevent unauthorized access, and investigate suspicious patterns.

How We Use Your Data on oura

We use your identity and financial data to verify your account, process deposits and withdrawals, and fulfill regulatory KYC requirements. Our oura compliance team in Jakarta, Surabaya, Bandung, Medan, and Semarang reviews KYC submissions to confirm your identity and address.

We use gameplay data to settle bets, respond to disputes, and maintain game logs for audit purposes. We use device and behavioural data to identify fraudulent accounts, detect collusion, prevent money laundering, and improve platform security. We may analyze aggregated (non-personal) data to understand user trends, optimize game selection, and improve service quality.

Third-Party Data Processors on oura

We share your data with specific third parties to operate our oura platform. Payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive payment details and transaction information to authorize and settle transactions. Fraud-detection services receive device, IP, and behavioural data to identify suspicious patterns and prevent account compromise.

Our oura hosting providers store your data on secure servers. These servers may be located outside your jurisdiction — we encrypt data in transit and at rest to protect it. Law-enforcement and regulatory authorities may request your data if required by legal process; we comply with lawful requests and do not inform users of such disclosures when legally prohibited from doing so.

Your Rights Regarding oura Data

You have the right to request access to your personal data held by oura. You may request correction of inaccurate information and deletion of data no longer necessary (subject to legal retention obligations). To exercise these rights, contact our support team with a clear request. We respond within 10 business days.

You have the right to object to certain data processing activities, such as profiling for marketing purposes. We do not use your data for unsolicited marketing; however, we do use data for fraud detection and compliance, which are essential to operate oura securely.

Data Retention on Our oura Platform

We retain identity and KYC data for the duration of your account plus an additional period required by anti-money-laundering law (typically 5–7 years). We retain transaction history and gameplay records for dispute resolution and regulatory purposes; these are typically retained for 5 years. Device and IP logs are retained for shorter periods (typically 6–12 months) unless fraud is suspected.

If you request account deletion, we remove your account and personal profile but retain transaction records and KYC data as required by law. You cannot delete data once it forms part of our regulatory compliance archive.

Cookies and Tracking on oura

Our oura platform uses cookies to maintain your login session, remember your preferences, and detect fraud. Cookies are small files stored on your device that identify your browser to our servers. Without cookies, you would be logged out after each page load, and we could not maintain security controls.

We use both session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods to recognize you on return). You may disable cookies in your browser settings; however, disabling cookies may prevent oura from functioning correctly. We do not use cookies for off-site advertising tracking.

Our Data Security Practices

We protect your data using industry-standard encryption (TLS/SSL), secure server architecture, and access controls. Only authorized oura employees can access your personal information; staff are trained in data protection and bound by confidentiality agreements.

We conduct regular security audits and penetration testing to identify vulnerabilities. If we detect a data breach affecting your account, we notify you within a reasonable timeframe and take remedial action. We maintain backup and disaster-recovery procedures to protect your data against loss.

Summary of Our oura Privacy Commitments

We at oura collect personal, financial, and gameplay data necessary to operate our platform, verify accounts, process payments, and prevent fraud. We store this data securely using encryption and access controls. We do not sell your data to third parties for marketing purposes.

We share data only with payment processors, fraud services, and authorities as required by law. You have the right to access, correct, and request deletion of your data. We retain data for periods required by law and our terms; transaction records and KYC data are typically kept for 5–7 years.

We use cookies for session management and fraud detection. Our oura support team in Jakarta, Surabaya, Bandung, Medan, and Semarang is available to assist with data requests, privacy concerns, or account recovery. You may contact us via email, live chat, or phone during business hours.

• Data collection: Identity, payment, gameplay, and device information
• Data use: Account verification, payment processing, fraud detection, dispute resolution
• Third-party sharing: Payment processors, fraud services, legal authorities only
• Your rights: Access, correction, deletion (subject to legal retention)
• Data security: Encryption, access controls, regular audits
• Retention periods: Typically 5–7 years for regulatory compliance; shorter for device logs

For questions about how oura handles your personal data or to exercise your privacy rights, contact our support team. This privacy policy may be updated periodically; we notify users of material changes via email or account notification. Continued use of oura following an update constitutes acceptance of the updated policy.

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