ouraFrequently Asked Questions

No. oura permits one account per user. Our policy is clear: each person may open only a single account. If we detect multiple accounts registered to the same person, email, mobile number, or payment method, we reserve the right to freeze all associated accounts and forfeit any balances. During account opening, you confirm that your identity is genuine and unique. If you have forgotten your login credentials or cannot access your account, contact our support team for account recovery rather than opening a new one. We are available via email, live chat, and phone during business hours.

Account opening on oura involves four steps. First, visit our site and click "Open Account," then provide your email address, username, password, and mobile number. Second, verify your email by clicking the link we send you. Third, submit identity documents (national ID, passport, or equivalent) for KYC verification — our team typically reviews this within a few minutes to a few hours. Fourth, link a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, e-wallet). Once all steps are complete and your documents are approved, your account is active and you can deposit and play. If verification takes longer, check your email or contact support for an update.

Log in to your oura account and navigate to "Account Settings" or "Profile" to adjust your preferences. You can update your email, phone number, password, and notification settings. To pause your account temporarily, contact our support team via email, live chat, or phone — we can place a hold on your account for a specified period without deleting it. Permanent account closure is also available upon request; contact support to initiate this process. During account suspension or closure, your funds remain secure and can be withdrawn subject to our standard withdrawal process and verification windows. Response times for account changes are typically one to two hours during business hours.

oura does not charge deposits or withdrawals. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may apply their own fees depending on your account type and transaction size. Check with your bank or wallet provider for any applicable charges. Withdrawals are subject to standard verification windows and may require identity re-confirmation for security. Any fees imposed by third-party payment processors are outside oura's control. If you have questions about a fee shown on your withdrawal, contact our support team or check your bank statement — we can help clarify the source of the charge.

oura supports a wide range of deposit amounts to accommodate different users. Minimum and maximum limits vary by payment method and may change based on regulatory requirements. Digital wallets (online payment, e-wallet, mobile banking, local payment, online payment) typically have lower minimums and limits suitable for frequent small deposits. e-wallet and direct bank transfers (mobile banking, local payment, online payment, e-wallet) support larger transactions. Check your account's deposit page or contact support for the current limits applicable to your chosen payment method. Deposits are instant for digital wallets and typically complete within one to two hours for bank transfers. If your deposit does not arrive, contact our support team — they can trace the transaction and resolve any issues.

Our oura live-dealer tables feature professional dealers in multi-camera studios. You play in real time against a live dealer — blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo are streamed in high definition with multilingual dealer audio and chat features. Table limits vary (low, mid, high) to suit different budgets. Slots are electronic games with automated outcomes — titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways spin on pre-set algorithms. Slots do not involve live dealers or other players; they are faster-paced and require no strategy. Our sportsbook lets you follow Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments with game information. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Choose the category that suits your play style.

oura rewards active members through a tier-based loyalty programme. As you deposit and play across live-dealer tables, sportsbook, slots, and esports markets, you earn loyalty points. Points accumulate based on real-money wagering and deposits. Higher tiers unlock benefits such as increased withdrawal limits, priority support response times, and exclusive table access. Your tier status is visible in your account dashboard. Points do not expire as long as your account remains active, and they are not redeemable for cash — they unlock tier benefits only. The specific points-to-tier conversion and benefit schedule are detailed in your account. Contact support if you have questions about your current tier or how to advance.

We at oura offer support via three channels. Live chat is available directly on the site and in the mobile app — click the chat icon to reach a team member. Email support can be reached by sending your inquiry to our support address (check the footer or your account page for the current address); typical response time is one to two hours during business hours. Phone support is available in Jakarta, Surabaya, Bandung, Medan, and Semarang — numbers are listed in your account settings and on the main site. Our support team can help with account recovery, KYC document issues, deposit/withdrawal troubleshooting, game rules, and general questions. For urgent issues (account lockout, suspected fraud), use live chat or phone for the fastest response.